Shipping & Delivery
Clear delivery times. Tracked shipping. Free UK delivery on orders over £90.
How It Works
You Order
Place your order and we'll send you an email confirmation straight away.
We Prepare
Your order is prepared and dispatched within 1–3 working days from Northern Europe.
We Ship
FedEx handles delivery. Once dispatched, you'll receive a shipping confirmation with your tracking link.
It Arrives
UK delivery typically takes 5–10 working days from dispatch.
The Details
Free UK Delivery
UK orders over £90 qualify for free delivery. For orders below £90, the delivery charge is shown at checkout before payment.
Dispatch Time
Orders are normally dispatched within 1–3 working days. We'll email you as soon as your order is on its way.
Delivery Time
UK delivery typically takes 5–10 working days from dispatch via FedEx. Delivery times can occasionally vary due to customs processing or circumstances outside our control.
Tracking
A shipping confirmation email is sent once your order is dispatched. It contains a FedEx tracking link so you can follow your parcel's progress.
Shipping Origin
Your order is dispatched from Northern Europe through our production partner and delivered to the UK via FedEx.
International
We currently deliver to UK addresses only. International delivery may be introduced in the future.
Customs & Import Charges
Will I be charged customs or import fees?
Orders are dispatched from Northern Europe and therefore pass through UK customs. Customs treatment can vary depending on the value of the order and how the consignment is processed at the border.
If import VAT, customs duty or courier handling charges are applied by the relevant authorities or courier, these may be payable by the recipient unless otherwise stated at checkout.
If FedEx contacts you regarding a customs or import charge that you believe is incorrect, please email us at hello@ashandalchemy.co.uk and we'll help you investigate it.
Questions
What if my order is damaged in transit?
Contact us as soon as possible at hello@ashandalchemy.co.uk with your order number and photographs of the damage. We'll arrange a replacement or refund for products that arrive damaged or faulty.
Can I change my address after ordering?
Contact us as quickly as possible after placing your order. If it hasn't been dispatched yet, we'll do our best to update the delivery address. Once the parcel has been handed to FedEx, any changes may need to be arranged directly with the courier.
What if my order gets lost?
If your tracking has stopped updating or your parcel appears to be missing, contact us at hello@ashandalchemy.co.uk and we'll investigate it with FedEx. If the parcel is confirmed lost, we'll arrange a replacement or refund as appropriate.
Do you ship to PO boxes?
FedEx requires a suitable physical delivery address, so we cannot currently deliver to PO boxes.
Can I return an unwanted product?
We do not accept returns of unwanted products because our products are produced and labelled specifically for each order. This does not affect your rights if an item arrives damaged, faulty or incorrect. Please see our Refund Policy for full details.
Why does delivery take 5–10 working days?
Orders are dispatched from Northern Europe and travel to the UK via FedEx. The 5–10 working day window allows for international transit and any customs processing that may be required.
Ready to Order?
Find the system built around your skin's needs. Free UK delivery when you spend over £90.
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